ABSTRACTDevi Nurbaiti, 11212926
ANALYSIS OF THE EFFECT ON THE LEVEL OF SERVICE OF HOSPITAL PATIENT SATISFACTION IN HOSPITAL PORT OF JAKARTA.Scientific Writing, Department of Management, Faculty of Economics, University Gunadarma, 2015Keywords: Customer Satisfaction and Service Quality.(Xiv + 67 + attachment)Consumer satisfaction is the degree to which the notion of product performance will be in line with expectations of a buyer. When lebh product performance far lower than the expectations of customers, the buyers are not satisfied. When performing according to expectations or exceeded expectations, buyers were satisfied or very happy (Philip Kotler, 2004).The sampling technique was conducted sample random sampling. Respondents were taken in this study of 100 respondents inpatients at the Hospital of the Port of Jakarta. The data used is primary data which includes five dimensions of service quality and customer satisfaction. Data analysis using Chi Square.Results of the research Jakarta Hospital authors to conclude that
patients who were hospitalized in the port of Jakarta are satisfied with
the quality of services provided, after analysis by the Likert method.Bibliography (2000-2008)
Jumat, 22 Juli 2016
wawancara kepada wirausaha "CHAQUA DELIMA WATER"
Me: good afternoon sir ...
Pak zumhur: yes, good afternoon, there needs to be what?
Me: sorry sir before her that disrupt his timing. I devi of university Gunadarma no duty to interview an entrepreneur. What can I interview you a little about the business that you manage.
Pak zumhur: yes owh may, please.
me : the full name of the father who yes sir?
Pak zumhur: My name zumhur but people call me father apri.
Me: How long have you start this business?
Pak zumhur: I started this business since 2010 until today so about 6 years.
Me: how early you start the refill opening a business this water?
Pak zumhur: the time that I was given advice by friends that go to refill good business opportunities for the majority of the population here live in villages, and is the middle class. And formed chaqua delima water.
me : What business are you doing besides selling refillable water?
Pal zumhur: I am here to sell refill water, mineral water brands aqua, gas 3 kg and 12 kg gas.
Me: what should I ask about the prices dijualkan to the people here?
Pak zumhur: to refill Rp. 4000 but if delivered to Rp. 5000, for aqua Rp14,000, for her price 14,500 3kg gas and for gas by 12 kg Rp. 129,000
Me: if this business ever suffered a loss during the father selling?
Pak zumhur: yes ever. Because my shop is not known to many people so the loss was caused by the gasoline we should spend. Due to our working system here is bam to bam that its system offers door to door directly.
me : owh yes sir, what time the store began to open and close up to the time?
Pak zumhur: open a shop here from 07.00 am until 20.00 pm
Me: here are how many employees are working?
Pak zumhur: there are three employees. Its first parts refill water refill, and 2 parts water dropping orders.
me : refillable water comes from where ya pack so that you can choose to refill the water is?
Pak zumhur: water refills from PT. TIRTA
Me: what price will you spend to purchase water refills the tank as much as 1?
Pak zumhur: for one tank containing 8000 liters of water at a price of Rp. 480,000
me: owh so pack. Means in 8000 liters of water is usually how long it took for recharging after a refill tank runs out?
Pak zumhur: typically less than 3 days is up.
me : owh yes sir, about how the products are sold?
Pak zumhur: if for a daily income of less than 150 gallons of refills, for aqua approximately 30 per day, for 3 kg gas per day and 20 gas cylinders for gas of 12 kg or less 10 gas cylinders per day.
me : if the father had experienced problems when selling?
Pak zumhur: owh yes certainly must have felt. His example when it rains we can not deliver the order to the buyer. Then the destruction of the middle way to deliver goods vehicles so that buyers complain for too long goods delivered to their home. And when it dies rechargeable electric engine can not operate.
me: owh so sir, thank you sir on his time going on interviews by me
Pak zumhur: yes, good afternoon, there needs to be what?
Me: sorry sir before her that disrupt his timing. I devi of university Gunadarma no duty to interview an entrepreneur. What can I interview you a little about the business that you manage.
Pak zumhur: yes owh may, please.
me : the full name of the father who yes sir?
Pak zumhur: My name zumhur but people call me father apri.
Me: How long have you start this business?
Pak zumhur: I started this business since 2010 until today so about 6 years.
Me: how early you start the refill opening a business this water?
Pak zumhur: the time that I was given advice by friends that go to refill good business opportunities for the majority of the population here live in villages, and is the middle class. And formed chaqua delima water.
me : What business are you doing besides selling refillable water?
Pal zumhur: I am here to sell refill water, mineral water brands aqua, gas 3 kg and 12 kg gas.
Me: what should I ask about the prices dijualkan to the people here?
Pak zumhur: to refill Rp. 4000 but if delivered to Rp. 5000, for aqua Rp14,000, for her price 14,500 3kg gas and for gas by 12 kg Rp. 129,000
Me: if this business ever suffered a loss during the father selling?
Pak zumhur: yes ever. Because my shop is not known to many people so the loss was caused by the gasoline we should spend. Due to our working system here is bam to bam that its system offers door to door directly.
me : owh yes sir, what time the store began to open and close up to the time?
Pak zumhur: open a shop here from 07.00 am until 20.00 pm
Me: here are how many employees are working?
Pak zumhur: there are three employees. Its first parts refill water refill, and 2 parts water dropping orders.
me : refillable water comes from where ya pack so that you can choose to refill the water is?
Pak zumhur: water refills from PT. TIRTA
Me: what price will you spend to purchase water refills the tank as much as 1?
Pak zumhur: for one tank containing 8000 liters of water at a price of Rp. 480,000
me: owh so pack. Means in 8000 liters of water is usually how long it took for recharging after a refill tank runs out?
Pak zumhur: typically less than 3 days is up.
me : owh yes sir, about how the products are sold?
Pak zumhur: if for a daily income of less than 150 gallons of refills, for aqua approximately 30 per day, for 3 kg gas per day and 20 gas cylinders for gas of 12 kg or less 10 gas cylinders per day.
me : if the father had experienced problems when selling?
Pak zumhur: owh yes certainly must have felt. His example when it rains we can not deliver the order to the buyer. Then the destruction of the middle way to deliver goods vehicles so that buyers complain for too long goods delivered to their home. And when it dies rechargeable electric engine can not operate.
me: owh so sir, thank you sir on his time going on interviews by me
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Pak zumhur: yes
alike
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